Privacy and Your Information

What coaching is, and what it is not

Voice coaching is performance-based and educational. It is instruction in singing, speaking, and performance technique.

It is not a medical or clinical service. No evaluation, diagnosis, or treatment of any voice, speech, swallowing, or medical condition is provided under a coaching agreement. I am a licensed speech-language pathologist, but I am not acting in that capacity when I coach you, and coaching does not create a clinician-patient relationship.

This gets discussed with every client before coaching begins, so you should not be hearing it here for the first time.

Because coaching is not health care, your coaching records are not medical records and HIPAA does not apply to them. They are covered by what is described on this page and by consumer privacy law.

Recordings

This is the part most singers and performers care about, so it gets its own section.

Whether we record

Recording happens only when you agree to it, and you can change your mind at any point. Consent is confirmed with you directly rather than buried in a form.

Where they live

Sessions record to Zoom's cloud first, then move to your individual folder in my Google Drive. The Zoom copy is deleted automatically once the transfer is done, so your recordings live in one place, in an account only I control, protected by multi-factor authentication.

Who hears them

Only me. No assistant, colleague, or contractor is given access without your specific permission.

How long they are kept

One year, then deleted. Sooner if you ask.

What they are never used for

Your recordings are not used in social media, teaching, conference presentations, published content, or marketing. This has never happened and I do not expect it to. If I ever wanted to use something, I would ask you specifically, in writing, about that specific use. You could say no, and it would have no effect on our work.

What you can do

Ask for a copy. Ask me to delete them. Withdraw consent to recording going forward. Any of these, at any time, and none of them require a reason.

The tools involved

Each of these is bound by its own privacy terms. Your card number is handled entirely by Stripe and never reaches me.

Nothing is shared beyond these tools except where you ask me to in writing, or where the law requires it.

Your rights

Wherever you live, you can ask me to show you what I have, correct it, delete it, or send it to you in a usable format. You can withdraw consent to recording. You can opt out of any non-essential email.

If you are in California, you have rights under the CCPA and CPRA, including the right to know, delete, and correct your information, and the right not to be treated differently for exercising them. I do not sell or share personal information as that law defines those terms.

If you are in the EU or UK, you have rights under the GDPR and UK GDPR: access, rectification, erasure, restriction, portability, and objection. The legal basis for handling your information is performance of our coaching contract, and your consent for recordings. You can complain to your national data protection authority.

Wherever you are, I coach from the United States and your information is stored there.

To exercise any of this, email admin@mauricegoodwin.com. I respond within 30 days, usually much sooner.

How long things are kept

Recordings are on the shortest clock. Everything else I keep for five years so that if you come back to me after a few seasons away, I still have the context of what we worked on. You can ask me to delete any of it at any time and I will, except where tax law requires me to hold onto something.